1、发了开发信后客户没回音，催!
Dear ***,
Sorry to troubleyou again!Please find mymail below. Could you please kindly check by return today? Because we'll be on holiday from May.1st to 3rd. Thank you in advance!
Best regards,
Cindy
先写得委婉一点，把你上次写给他的邮件放在下面。如果他还是没回复，那就再重新发一遍，上面加上大写的红色或者粗体的"RE-SEND!!!"如果还是没消息，就打电话吧~
2、展会上遇到客户写的开发信
Hi Alex,
How are you doing? Glad to get your name card from HK fair. This is Sandy
from ***. We specialized in parking sensor system, and all our products with
CE/FCC/FCCID approved! Regarding the FUN MINI DVR your on the fair, pls find the details with best offer in attachment. Hope to get good news from you! Thanks.
Best regards,
Sandy Sales assistant
Sandy，我要说一点，你的情况和其他朋友又不一样了。你在展会上拿到过客人的名片，而且客人曾经对某一款产品感兴趣，那简直是一个相当好的机会!只要你把握住了，成交可能性是很大的!这种情况下，你特别要标注出他在展会上选的东西，而且主动提供详细资料和报价，这一点至关重要!
客人很忙的，他可能在香港展上去过很多同行那边，问同一个产品，他会收到很多很多邮件，恐怕根本没空回复或主动联系你，所以你一定要主动出击，提供完整的资料和好的价格，然后跟进，赢得他的信任!如果像你刚才那样，问他是不是有兴趣，有兴趣你会给他详细资料，客人会觉得很烦的，觉得你怎么需要推一下动一下，做业务要学会主动，客人一个眼色，你就要能完成三四个动作。客人问你价格，你连详细参数尺寸包装材料都一并提供了。
客人问你说明书，你连设计稿和文字都完整无误地给他参考。客人需要彩盒，你不止给了他图片，还有准确尺寸的刀模图，连别的客人的彩盒也一并给他做设计参考。你说，客人是不是会对你印象很好?
3、寄样品运费让对方出(到付)的委婉邮件
Hi ***,
Thank you so much for your kind reply! Sure, samples will be prepared soon. Could you pls give me your courier account? Such asFedEx,DHL,UPS, TNT, etc. Each one is ok. I'll inform you the tracking number after parcelpicked! Please contact me if further questions. Thank you!
Kind regards,
4、客户嫌价格高时，你的回复
政策：让他知道你的价格没有报高，不是人家一说便宜点，你嗖一下给人家少了一半价格，而是改变产品规格，比如包装由好的改次的，长度改短点，重量要少点，或者功率低点。
Dear Kelvin,
Thank you so much for your kind mail!
Sure, our models with top quality, and think all of them meet the quality level in your local market! If the price is not suitable in your price range, could you pls accept to do a little change? The price will be reduced 3%. That is, EUR2.13/pc.
Pls don't worry about the quality. Price is important, but quality counts for much more!
Here is just a little change, the original length of the flashlight is 102mm, and now we just make it short, 89mm instead! And then, the total cost will be reduced 3% because of the material saved!
All the luminosity and the body look the same! I think it's workable for both of us. Any comments?
Best regards,
5、发了PI后客户没回信，催!
Hi ***,
Sorry to trouble you again!
Regarding the PI dated on ***, could you pls sign and confirm by return asap? Because we need plenty of time for arranging mass production!
It's a long time since I have got your reply last time. How i.............
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