图片来源：图虫创意
小喇叭：上篇娜姐分享文章：火眼金睛——查找差评订单！
娜姐每天的操作日志及心得在这里分享给大家，还没关注的赶紧来噢！
进入正题！
"邮件回复"是我们每个运营人必备的最基础的运营能力，但是邮件回复中需要注意哪些小细节呢？特别是节假日的时候，需要回复的邮件更多，我们一起来看看叭~~这些不可忽视的小细节。
下篇分享：娜姐实战：选品分析市场！
下篇开始，娜姐将根据自己运营的产品和大家进行分享，每天都做了什么，如何运营等，我们不见不散噢~~
1.邮件回复注意事项
a.邮件不是私人的
买卖双方并不能看到对方真实的邮箱，这是防止双方线下交易或者谈判。而且买卖双方也不能发真实邮箱地址给对方，买家发过来的一般会被屏蔽掉，卖家发出去有可能得到政策违规警告。（添加娜姐微信amznajie，进纯卖家交流群）
b.Mark as no response needed
我们都知道如果买家发了一些thank you, thanks之类的话，或者没有实质意义不需要直接回复的邮件，点击Mark as no response needed即可。
这个功能之前有提及过就是在很特别情况下可以用于超过24小时没有回复的邮件，但是只能是几封邮件的数量并且只能是偶尔很少数的情况下使用。因为亚马逊有强大的数据监测，不要过于投机取巧。Mark了以后，邮件还是要回复的，找到邮件再进行回复。
c.内容不能包含私人信息
这个是说有些客户不知道怎么发退货申请， 然后让你在邮件中发地址过去， 这个做法是不妥的。只能是通过邮件向客户说明在哪里发一个return request过来，我们再去授权退回。
当然客户可以发地址和电话号码给我们， 如果真的太难联系上， 电话是个好办法。
或者说给一个店铺链接，引导客户到那里完成交易也是不行的。链接不能随便发，除了物流信息等，其他链接都最好不要发。
d.邮件不能利诱
相信大家都清楚利诱是什么了，我给你什么好处，你也要给回些好处。特别是在处理差评时， 不要一不小心就说出口了。
2.各类邮件回复模板
a.客户订购多种产品，卖家发邮件确认产品订单的邮件模板
Dear buyer，
Thank you so much for your great support on us.
We have received your order of "XXXXXX".
We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs?
If nothing is wrong, we will ship them asap.
Best Regards
Seller's name
b.客户因订购的商品大小不合适导致退货的邮件模板
Dear buyer，
Thank you so much for your great support on us.
So sorry for the inconvenience that the swimming suit did not fit you.
Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?
Just suggestion, if you insist on returning it back, we will go to the further step.
Waiting for your reply.
Best Regards
Seller's name
c.卖家发错地址的邮件模板
Dear buyer，
Thank you so much for your great support on us.
What a big mistake we made!
Sorry, but will you still want the items? If yes, we will resend you immediately, if not, we will make you the full refund.
Waiting for your reply and hope your kind understanding.
Best Regards
Seller's name
d.卖家发货告知到达时间的邮件模板
Dear buyer，
Thank you so much for your great support on us.
Usually it takes about 7-12 days for the item to reach you.
Any question, feel free to contact us and we will reach you at the soonest.
Best Regards
Seller's name
e.卖家发货后，请求客户写feedback的邮件模板
Dear buyer，
Thank you very much for your order!
We have shipped the goods and it will arrive at your side soon. Hope you likeit! And we are looking forward to your feedback.
Have a nice day!
Best Regards
Seller's name
f.亚马逊漏发货没有发货缺点击发货后客人需要运单的邮件模板
Dear :
Thank you so much for your great support and sorry for keeping you waiting.
We checked the tracking information found there is no update information as you said.
We will contact the post office to find out the problem.
We wonder would you still want the item, if yes, inform us the size and we will resend you asap, if not, we will make you the refund.
Waiting for your reply.
Any inconvenience hope your kind understanding.
Best regards
g.亚马逊的商品被跟卖，发警告信的邮件模板
Hello,
We have noticed that you are not authorized to sell this card knife and you have listed this particular item (ASIN:B00GICPZT0) which is sold exclusively by the brand authorized sellers. Please refer to our attachment.
Please send the confirmation to us after you remove the product as issued from your listing.
If you do not comply with these demands, we will have no notice but to cl......... 图片来源：图虫创意 小喇叭：上篇娜姐分享文章：火眼金睛——查找差评订单！ 娜姐每天的操作日志及心得在这里分享给大家，还没关注的赶紧来噢！进入正题！"邮件回复"是我们每个运营人必备的最基础的运营能力，但 原文转载：http://www.kjdsnews.com/a/761427.html
深圳音乐剧安德森家的秘密演出卡司阵容：http://www.30bags.com/a/603288.html
深圳圳少年科学创新体验馆开放时间：http://www.30bags.com/a/624304.html
2021深圳中秋晚会什么时候举办：http://www.30bags.com/a/652295.html
派代：https://www.ikjzd.com/w/2197
友家速递：https://www.ikjzd.com/w/1341
法国老佛爷：https://www.ikjzd.com/w/407
1月出口电商迎来退换货高峰期，亚马逊卖家应注意哪些事项？：http://www.kjdsnews.com/a/761426.html
2022西安植物园新址怎么走 西安新植物园地铁路线 ：http://www.30bags.com/a/920419.html
邮件回复注意事项And节日营销技巧！：http://www.kjdsnews.com/a/761427.html
No comments:
Post a Comment